Welcome to BKB Internet

BKB Internet is pleased to welcome Ozzieweb customers on board.
We hope you will find our service just as exceptional as the service provided to you by Ozzieweb.

Your current details and settings have been seamlessly migrated across to us.
Should you need to update your details, please give us a call on 1300 252 638.

Documents

Explanation Letter from Ozzieweb

Welcome Letter from BKB Internet

Frequently Asked Questions

1. How come I need to provide my credit card details again?

For your safery, both Ozzieweb's and BKB Internet's billing systems encrypt credit card details.
This has made it impossible to transfer your details over.

You can provide us with your details by:
a. Completing our secure online credit card authorisation form
b. Calling us on 1300 252 638
c. Completing the paper form we sent out to you and faxing or posting it back to us.

We thankyou in advance for you understadng in ths matter.

2. You only accept Visa and Mastercard?

Yes, currently we only accept Visa and Mastercard. 
We know that a number of former ozziewreb customers used to pay via American Express,
and we are trying to negotiate with American Express to enable us to accept them as a payment method without additional surcharges.

3. My invoice contains a setup fee. How come?

You do not have to pay another setup fee. Our system did not let us remove them from your invoice, so a credit has been applied to your account.
We apologies for the confusion.

4. Since the changeover .....  has happened... ?

The change from Ozzieweb to BKB Internet has not involved any changes to how your service is provided.
If you are having issues, please contact us on 1300 252 638 so we can sort them out for you.