Shaping FAQ
- What is shaping?
- When will I be shaped?
- When do I get unshaped?
- Can I pay for excess and not get shaped?
- What traffic is excluded from my monthly quota?
- Is traffic between BKB Internet customers shaped?
- Does my unused quota rollover to the next month?
- Where can I view my monthly traffic?
What is shaping?
Shaping is the method we use to manage your download quota. Shaping only applies to our ADSL and ADSL2+ services.
When will I be shaped?
When you have reached your monthly quota on either your Prepaid OR Peering allowances you will be shaped to a lower speed.
When do I get unshaped?
- Existing Customers (Pre 30th Nov 2007) - shaping will be removed and your quota will be reset on the 1st of each calendar month.
- New Customers (Post 1st Dec 2007) - shaping will be removed and your quota will be reset on the monthly anniversary of your joining date.
Can I pay for excess and not get shaped?
Unfortunately not at this time. Providing shaped plans provides you with the reassueance of a fixed monthly fee and allows us to have less accounts staff.
What traffic is excluded from my monthly internet quota?
The following destinations are excluded from traffic quotas:
- Uploads
Is traffic between BKB Internet customers shaped?
Yes, traffic routed over our network between our customers is metered and subject to shaping.
Does my unused quota rollover to the next month?
No, unfortunately not. Your quota is reset.
Where can I view my monthly traffic?
We will be introducing a traffic protal soon. To find our your current usage, please call customer service or log a support ticket.
